Terms

Personal Information

We do not use, nor share your personal contact information for any reason other than to fulfill your request (such as to fill an order) or to respond to you, regarding the reason you contacted us. We do not share your information with any third party outside of our organization, other than as necessary to fulfill your request (such as to ship an order). Please read more of our privacy policy here.

Payments Accepted

We accept major credit cards and Paypal through the Paypal secure shopping cart.

Shipping Policy

www.TerryDiebold.com ships to all contiguous U.S. The shipping rate is indicated on the order screen at the time of purchase.

When will you receive your order?

To determine the date we’ll ship your order, allow 1 to 2 business days for order processing, plus delivery time approximately 2 – 14 business days.

Digital Products

PDF versions of books and digital downloads can be downloaded from an email sent to you moments after the checkout process. There are no delivery charges for these items. Once you have completed your transaction, you will receive an email from terry@terrydiebold.com which will verify your order, will provide you download link and the password to access your pdf. You have permission to save the pdf to your computer and print it out for your enjoyment. This link is is good for 48 hours and will then expire. You are responsible for downloading your product prior to the link expiration. For questions related to your download, please contact us.

Refund and Returns Policies

It’s easy to return an item if you’re not satisfied. We will issue a refund to your original form of payment for items returned within 14 days. Items must be returned in their original condition; shrink-wrapped products must be unopened.  If your return is shipped to us after the timeframes indicated above we regret that we cannot issue a refund nor send the merchandise back to you. Shipping charges are non-refundable.

Non-Refundable Digital Products

We are unable to accept returns for downloadable PDF and digital purchases.

Risk of Loss

All items purchased from www.TerryDiebold.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Customer Service

For additional questions regarding our shipping, delivery, returns or refunds please contact us.

Mailing List

By subscribing, you agree to let us use the data you provided to send you information that we think will be interesting or useful to you. You can unsubscribe at any time. We provide a valid unsubscribe link in our mailings, or contact us to unsubscribe.

You agree to let us send personal one-to-one communications to you. Examples of this may include sending you mail address verification messages, and replying to queries sent from your mail address.

Privacy Policy

Click here to view our privacy policy.